Archive for the ‘Agile Development’ Category

Balanced Metrics for Agile Enterprises – Net Promoter Score @ Rally

Wednesday, September 15th, 2010

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Original Post by Ryan Martens

Believe it or not, we talk about metrics here all the time. I bet it is the same around your near real-time, software-driven enterprise too. For Agile teams, the pursuit of good metrics and forms of feedback to steer their work is an obsession. I swear we have as many “quants” in this company as engineers, service or sales professionals.

At Rally, we currently track four categories of metrics in a kind of balanced score card of SMART numbers:

  • Employee satisfaction (see Colorado Best Company and Outside Magazine); We also use an on-demand 360-degree peer review system
  • Value Throughput (% of value demand versus failure demand, work in process, cycle time, services backlog and lead time, along with any awards and/or positive reviews)
  • Financial (Lifetime value of customer, cost of sales, breakeven point, bookings growth, renewals %, cash)
  • Current Customer Satisfaction (Control charts of cases and escalated cases normalized by user base)

NPS as part of your Agile Metrics

We are about to start measuring a new number – NPS. Ever since Tom Poppendieck exposed me to the Fred Reichheld’s book on Net Promoter Score back in 2006, I have been interested to see how a powerful tool like this could be applied to Rally.

The theory behind Net Promoter Score is, as the book’s title says, “The Ultimate Question”  – measuring customer satisfaction. On Wikipedia, you can see the criticism of this measure versus other questions, but I really like the rigor and material available behind this approach. You can find success stories, along with blogs, additional resources and information about what makes up a good NPS on the NetPromoter.com web site. Of course, Net Promoter is just one of a balanced set of metrics to help understand performance, improvement and stakeholder value. We see NPS as an increase in discipline around customer satisfaction measures. For an Agile enterprise, those end-of-pipe measures become a great predictor of future financial performance and growth.

Iteration One of NPS at Rally

We decided it was time to measure NPS at Rally due to four factors:

  • our recent growth in staff, due to financing in late 2009
  • success in moving other customer metrics this year
  • the search for an over-arching metric around customer satisfaction
  • increased sophistication and capabilities in our IT environment and belief that the feedback can help prioritize strategic work for 2011

Our team started this effort as a skunk works out of IT. Once we completed our first iteration and understood how we would need to scale NPS, our IT team prototyped a solution in and between our instance of Salesforce and Eloqua. We then expanded the team to include support, customer advocacy and marketing. This team’s first goal was to get smarter by reaching out to other friendly SaaS vendors we work with who had implemented NPS. We are extremely grateful for the time that Nadia De Villa of Eloqua and Susan Gingrich of Readytalk spent with us to share their experiences. (This Readytalk blog post led us to Susan.)

The first phase of our NPS survey will go out this week. If you are one of the randomly selected customers who receive it, please take the 30 seconds needed to respond.

Our super-short survey will take maybe 30 seconds to complete.


We are eager to hear your feedback and ready to adjust things as necessary. If you can’t wait for our survey, please feel free to comment on this post or send me an email: ryan.a.martens@rallydev.com. We really want your feedback as we are trying to be a GREAT company.

Since NPS only measures customer satisfaction and we have to balance a portfolio of stakeholders, I am sure this will not become the one or “ultimate” number for the company. But, I am confident that this will become a part of the weekly corporate dashboard. If this is an interesting topic for folks, let me know and I will post follow-ups in the future. We would also love to hear about the experience of your team or company with NPS.


Ryan Martens is a tomato canner, school board member at Friend School Boulder, and CTO at Rally Software Development.



Ryan Martens original post

Rally in Raleigh; Success in becoming a Whole Cupcake?

Tuesday, September 7th, 2010

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Original Post by Ryan Martens

Did you know that some people pronounce Rally and Raleigh the same?  It is also a tongue twister to say them together.  These are two of the more esoteric things I have learned in the eighteen months following our acquisition of 6th Sense Analytics.

fivefingersRaliegh

Five Fingers for a great Q2 and great North Caroline BBQ

This is in the forefront of my mind following a recent trip to Rally’s Raleigh-Durham, North Carolina office. After Agile 2010 in Orlando, Jean Tabaka and I visited our largest remote office in their new digs.  We were there to help share in their Q2 Celebration event.   It was a real pleasure to see that office filling out and becoming whole.  (more on the cupcake thing below)

Becoming whole is so critical for a remote office and for an Agile team.

When I was working at BEA, I was part of an amazing machine that really knew how to acquire companies.  BEA learned from Cisco about how to do this right and how to balance autonomy and culture to create a healthy soul for an office away from the corporate headquarters.  Typically, BEA moved one or two folks to the remote facility to become active managers and help provide local leadership. These embedded people helped make the transition smoother by transferring norms, values and informal networks of the existing organization to the newly acquired team.  In fact, BEA would not move forward with an acquisition deal unless it had management bench strength who were willing to move and play that role.

We compensated without management bench strength.

In Rally’s case, we did not have that management bench strength to move folks from Boulder to Raleigh. As a result, we lived through what some folks on the team called “open wheel racing.”  We had a lot of rubbing and bumping.  We struggled as Boulder team and Raleigh team tried to figure out the balance between autonomy and culture. And we were tackling this cultural bumping while working collaboratively on the same product and sometimes in the same code-base.

We knew we had to address the lack of local leaders from corporate and so we started with 3 specific practices:

  1. We stuck with eight-week agile release cycles. This frequent synchronization really helped keep the wheels on both cars.  To help jump start real collaboration for the releases, the Raleigh team flew out to Boulder for most of the release planning meetings in 2009.
  2. Within the releases, we chose to develop a vast majority of the Raleigh code as a separate service running in separate application containers. This supported the Raleigh team having almost complete ownership of the functional value they delivered.
  3. We added HD Video conferencing to support frequent meetings and open worm-holes to broaden communication channels beyond emails, IM, and phone calls.

Our next steps brought in additional agile team members.

Since the acquisition of 6th Sense in late 2008, we had a only a partial agile team in Raleigh.  To complete the team, we added a development team lead and a product owner in Boulder.   In 2009, the Raleigh team released Rally’s customized reporting service and time-tracking capabilities.  Todd Olson’s ability to lead the Raleigh team in collaborating with the existing team in Boulder was yet another critical piece in our path to integration.  Todd was the original founder of Six Sense and the spiritual leader from founding and past experience in ALM space with Together J and Borland.

IMG_3654

Todd and his daughter enjoying one from the Cup Cake Shoppe in Raleigh

This summer, the office moved into a larger space to accommodate our hiring efforts in Raleigh.  So far this year, we have hired or moved six new people into Raleigh and we are not done.  Shameless plug – “In fact, we have 21 open positions at the company in Boulder, Raleigh, London and in the field.“  Part of the Raleigh growth was due to the AgileZen acquisition in April.   In January, we were feeling good enough about our lessons learned with the 6th Sense acquisition to make that move.  This time, instead of moving Rally people to where AgileZen lived, the AgileZen team moved to our Raleigh office.  We found out about their intention to move during the negotiation process and it was a huge green light in the transaction. (Think like BEA above – makes balancing autonomy and culture much easier when the management bench can not support the acquisition.)

Based on some of the joy, happiness well-being and cupcakes! (These were no ordinary cup cakes, they were from the Cup Cake Shoppe – made famous by President Obama during the Healthcare debate. We found out the owner is a great lady as she even chauffeured our own Susan Ruh to the new office!) Jean and I witnessed all this during our Q2 celebration visit, Rally Raleigh has certainly taken strides to build a cohesive agile team in a period of growth and integration.

But, there is still more to do

We recognize that there are always items in our organizational backlog.  As the Raleigh team continues to build the whole, we owe a bunch to the folks who were closest to the open-wheel racing process.  They kept their cool, did things to build empathy for the other team and kept focused on delivering value.  For Rally as a whole, we still have a lot to learn about running remote offices in a culture that is much more collaborative than what any of us witnessed in the last decade at BEA, Borland, Mercury, Quark, Rational, or Serena.

Please comment your ideas or experiences with remote offices and highly agile teams.

Ryan Martens is a tomato canner, school board member at Friend School Boulder, and CTO at Rally Software Development.

Jean Tabaka is a wine enthusiast, author and Agile Fellow at Rally Software Development.

Ryan Martens original post

No Impact Man – A cool Gift

Friday, September 3rd, 2010

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Original Post by Ryan Martens

On Wednesday, I received a copy of Colin Beavan’s book called No Impact Man.   I owe a big thank you to Michael Mah of QSM Associates for the gift.  Michael and I have talked together at numerous Agile and Rally events over the past four years.  His work has been instrumental at proving the benefits of Agile by benchmarking Agile projects against their database of 7500 projects.  He has clearly seen me talk about my personal quest to get my family’s carbon and environmental footprint down, as well as our work at Rally on our corporate footprint.

My take away: As you share your personal or professional vision with others, it becomes easier for them to help you attain it. It is a wonderful reinforcing loop.  Thanks again Michael.

(Click on Book to see at Amazon)

 

This is a book about Colin and his family, who live in New York City, and how they lived for a year with a zero environmental footprint, not just a zero carbon footprint.  I have broken the cover on the Introduction and the first chapter.  It looks like a great and funny read.  Based on my Amazon search, there is even a movie/DVD on the book.

Here are some Chapter titles, to give you a bit of the feel:

  • What you think when you find your Life in the Trash
  • If Only Pizza Didn’t come on Paper Plates
  • Conspicuous Nonconsumption

I look forward to finishing the book on my next plane trip, which is coming in two weeks to the Oracle Open World/Java One/Oracle Developer’s Conference.  I am speaking there on the “Linchpins for Scaling Software Agility.” This talk is on Wednesday morning in the San Francisco Hilton, right before Ted Farrell.  Please join us both as we explore the needs and tools for team hyper-productivity.


Ryan Martens is a homegrown tomato lover, founding board member of the Entrepreneurs Foundation of Colorado, and CTO at Rally Software Development.

Ryan Martens original post

Five Reasons Why CIOs Should Consider Agile Development

Tuesday, August 24th, 2010

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Original Post by Ryan Martens

Hugos PicMichael Hugos, principal at Center for Systems Innovation [c4si], writes, speaks and consults on strategies for IT and business agility and mentors development teams. He spent six years as CIO of a multibillion dollar distribution cooperative developing a suite of supply chain and business systems that transformed the company’s operations and revenue model. He won the CIO 100 Award and Premier 100 Award for his work. He’s author of several books and writes an online column for CIO magazine called “Doing Business in Real Time.” We recently met with Michael at the Agile 2010 conference, which resulted in “Agile is Ready for the Enterprise” and sparked the idea for this blog post.

Rally asks: What issues and trends are you seeing across technology departments, development teams and in discussions with CIOs?

Michael Hugos answers: The example set by companies such as Google, Facebook and Netflix shows how companies can use iterative development to continuously enhance products and grow market share. This is being noticed by business and technology leaders in other companies and they are asking if they can do the same thing to drive development in their own companies. People realize that IT is right down the middle of everything a company does, and that traditional software release cycles of once a year, or even once a quarter, are not able to keep up with the pace of change and innovation these days.

Just like the word “athlete,” the word “Agile” grabs your attention; it sounds great. But moving from desire to reality always tests peoples’ commitment. A lot of companies are struggling with the all-too-common reaction of, “That’s not the way we do things here…” Agile approaches are interesting and fascinating to companies, but then there is the tendency to immediately criticize new ideas – we’re all prone to it. As soon as someone suggests a new way of doing something, we all think of 10 reasons why that can’t be done or why it won’t work.

Rally: What is driving enterprise adoption of Agile?

MH: To begin with, agility is no longer just a good idea; it’s now backed by law – the law of probability. This law says if a company can’t keep up with rapid rates of change in the world then its probability of success is getting smaller and smaller every day. And since companies need IT infrastructure and applications to operate, just as our bodies need a nervous system and muscles to move, IT agility is critical for a company to achieve business agility.

In the last few years, software tools have enabled executives to measure and track progress on Agile projects and to see the performance of Agile teams in widely dispersed geographical locations. That makes Agile methods more feasible for large companies. A pervading feeling exists throughout business that just about everything else has been tried and IT groups are still not really keeping up with the backlog of user requests. Users are starting to go around IT and do their own things using SaaS, social media and mashups to put together systems. So why not give Agile a try?

Rally: How do Agile methodologies help large organizations foster, regain or accelerate the pace of innovation?

MH: Agile practices offer the best way to improve communication and collaboration between business and IT. Meaningful innovation always starts with communication and collaboration. Another thing that Agile practices enable is the ability to try out new ideas and explore opportunities quickly without investing a lot of money up front. With more traditional approaches, companies invest a lot of time and money planning up front before they start something new. This is expensive. And since most new ideas don’t pan out in the end, this traditional approach makes it difficult (if not impossible) for companies to try out enough new ideas in a year to find that small handful of ideas that do work out and deliver the profits they are looking for.

I like to say that in this high-change and unpredictable economic environment, companies need to: “Think big, start small and deliver quickly.” That’s the best way to keep up, adapt and respond to change, and find the opportunities they are looking for. Agility means letting go of slow, deliberate decision-making in favor of quick, repeatedly-tested decisions. That’s why Agile methods are so appropriate for energizing companies and helping them develop innovative products and services.

Rally: How do you make a case for Agile and address the fears of risk-averse CIOs, CTOs or CEOs?

MH: First, I remind executives of something that has become a fact in the last 10 years: business operations and technology are so tightly intertwined that there is no meaningful distinction left between the two; you can’t do business without technology. That might seem obvious to many but, executives who have been around for a while (like me) may still remember the days when IT was just a back office operation.

Once people acknowledge this reality then I point out that, over the last 10 years, Agile practices have been thoroughly field tested and have an impressive track record for delivering success. There are software tools now, like Rally and others, that address Agile project management and reporting, business and IT collaboration, software testing, and the continuous integration of new software with existing systems infrastructure. So going Agile is not just a leap of faith anymore.

Agile is actually a better way to manage risk versus using traditional waterfall approaches. With Agile practices, big projects are divided into lots of smaller projects that build on each other. This enables people to employ short feedback loops, learn quickly and change plans in light of new information. Two of the biggest causes for failure in business and failure in new development projects is that companies have no inexpensive way to investigate new opportunities, and they blindly follow predefined project plans without change – even as the world itself keeps changing.

The IT profession is at a turning point: one group of IT practitioners has learned that agility is the way to go, but more traditional practitioners still call it radical. Yet, the traditionalists continue to apply the same old ways of doing things that result in the same old horrendously expensive, multi-year projects that produce systems barely better than what was there before, if they even work at all. More and more business executives are coming to the conclusion that the effective support of business agility is the main reason for their company to have an internal IT group. Otherwise, there are options now to just outsource IT operations to cloud computing vendors and get new applications from SaaS providers and social media.

Rally: What does the future hold for Agile and Lean development practices?

MH: Probably the biggest change will be analogous to what happens when a company grows and transitions from an entrepreneurial startup to an established business. When this transition happens, there is a need to become more pragmatic and less idealistic. In the Agile world, this means that “Scrum-but” will actually be the best way for most companies to adopt Agile methods. Each company will customize versions of Agile that best fit their needs and it will be some combination of practices from Scrum, XP, Lean, Kanban, etc. Even waterfall practices have some benefits which should be incorporated where they make sense. Agile practices will not be set in concrete; they will continue to evolve over time as companies learn more and the world keeps changing.

Another big change for Agile is the realization that Agile development is not an end in itself. The value of IT agility is its ability to drive business agility. In the end, agility is more about business than about IT. Instead of co-locating business people with development teams, we will embed IT people in business operating units and co-locate development teams with business people.

I talk about this in my most recent book Business Agility: Sustainable Prosperity in a Relentlessly Competitive World. Agile companies will become real-time organizations that use IT to drive a process of continuous focusing on and responding to opportunities and threats. They will employ IT to drive three continuous feedback loops that make their real-time operations possible. The first feedback loop (I use the Yin-Yang symbol), provides awareness of a changing environment and identifies threats and opportunities. The second loop (I use a sunflower because of how it constantly adjusts itself to follow the sun across the sky), provides balance and continuously adjusts existing operations and processes to fit changing circumstances. And the third loop (I use the leaping panther), provides agility in the sense that it is how companies create new processes and products to seize new opportunities. The figure below illustrates this.

Three Feedback Loops

Ryan Martens original post

It’s Agile 2010 Time

Wednesday, August 11th, 2010

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Original Post by Ryan Martens

There are other conferences that cover Agile software development, but the Agile 20xx show reigns supreme. At nearly 2000 attendees from around the world, this year’s show is happening at Walt Disney World in Orlando.  (It was moved there after the flood in Nashville.) For the first time, three of the major analyst firms (and as a result 5 of  the key analysts who cover Agile and ALM) are attending the conference – Forrester, Gartner and IDC.

Rally coaches, sales and marketing folk at booth setup

Rally coaches, sales and marketing folk at booth setup

As a result of the show’s success, it has become the most significant market rhythm in our industry.  So this week, we announced a few things:

I am speaking tomorrow on PDCA: Moving Beyond Simple Inspect and Adapt. (Thurs 9:00 a.m. in A-1). Other Rally speakers remaining this week are:

Get your Rally cap

Get your Rally cap

  • Former Rally developer turned Rally technical account manager turned Rally coach Chris Browne speaks Wednesday on The Art of the Hackathon (Weds 15:30 – 17:00 in Asia 3).
  • Rally coaches Alan Atlas and John Martin speak Thursday on “Your Team, Your Freedom, Your Responsibility” (Thurs 15:30-17:00 in Asia 3).

Follow the news from the show on Twitter at #Agile2010. Come see us at the booth and get a Rally and Deliver ballcap. Or let us know if you’re not at the show and want us to send you one (send name and address to kcaraway@rallydev.com).

Ryan Martens is an organic farmer, founding board member of the Entrepreneurs Foundation of Colorado, and CTO at Rally Software Development.

Ryan Martens original post

Bob Payne and the Art of Agile Philanthropy

Monday, August 2nd, 2010

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Original Post by Jean Tabaka

bob_headI have a reason for liking Bob Payne. Bob has empathy and a true love for giving back. That resonates with some of what we are trying to do here in Boulder. Rally, as a B Corporation, has expressly created a charter about giving back to the community: 1% equity giveback, 1% employee volunteer hours (over 2500/year in the last two years) and a number of other local not for profit initiatives. For Bob and us, adopting Agile has  been an important component in how will pull our empathy and our software skills together. With Agile, we seek to deliver feasible, effective, desirable solutions in our complex world. And reaching beyond our corporate walls to deliver that desirability catapults us to being truly empathic in our solutions.

When you meet Bob, you immediately get what “giving back” and empathy is about in his Agile work and beyond. Bob is always looking for new ways to bring Agile to our community and the greater community: our complex world. Out of his own interest in giving back to the Agile community, Bob set up his Agiletoolkit podcasts site. A gift for all of us. At the recent ADP West conference, Bob was there with his sound setup.  Bob took interest in Rally’s Agile Zen acquisition when interviewing Ryan Martens. And I  had the great fun of talking about Seth Godin’s book “Linchpin” that both Bob and I had read.

In this post, I’m so honored to have the opportunity to turn the tables on Bob and be the interviewer.

“Bob, what got you started recording your Agiletoolkit podcasts?”

I began recording the Agiletoolkit podcasts in 2005 after hearing several interesting podcasts and wondering if anyone would be interested in a podcast about Agile. I had always been a gadget person so fiddling with recording equipment and microphones was a natural for me. In fact, I now also have an iPhone App for the podcasts.

I love having the conversations and the podcast gave me an excuse/push to have conversations with people that I might not connect with in the halls at a conference.  A good example of that was when someone said to me, “You have to talk to this guy Arlo.” Without that introduction via the podcast I am sure I would not know Arlo Belshee as well as I do now.

While I am by nature gregarious, I do not search out “networking opportunities”. The podcasts have forced me into a new comfort zone that includes a lot more people from the community than I would have connected with through normal channels.  While I hope people appreciate and benefit from the podcasts, I do them for myself.  That affects the style of the podcasts. Since I am not trying to be polished or create an edited product, the podcasts have a more natural/comfortable feel.  I just wish I said “UM” less and a was little more polished on my delivery. But…I am who I am and it is what it is.

“How did you get into Agile philanthropy?”

man a mano babyAgile philanthropy started as a way of trying to meld my passion for doing good in the world with my passion for agile methods.  Using the power that is evident in the agile community to do great things is one of the goals of Agile Philanthropy.  Ideally we will get to the point that this movement is self-sustaining. But we are really just starting out on this journey.  I hope that I can grow the movement in the direction of local chapters doing work for local not for profits. Right now everyone is very busy and I am the bottleneck.  We are currently working with Mano a Mano and Haiti Partners. And, I would love to have people with a passion for a particular cause to contact me and start up their own chapter.

“What about your other philanthropic interests?”

I am very interested in local sustainable food, economic development and social justice. I volunteer in my kids’ schools quite a bit.  Most recently, I built incubators with the kids and hatched chickens and worked with the teachers to incorporate that into the curriculum. I have been working to get local food into the schools; to create school gardens; and, to relax the laws in Washington DC as they pertain to the keeping of bees and hens. Most of my other work is more directly related to the work I do in Agile Philanthropy.

“When did you start the Mano a Mano project work and what have you and your yearly teams accomplished at the Agile conferences?”

Seems like forever but we introduced Mano a Mano three years ago when the conference was in DC.  I was running the development lab in the basement and hoped that I could get some real work done in the lab that would do some good.  After that, I tried to make it more formal and improve what we have done for them each year.  They have been very appreciative and very patient with us since I am learning as I go with this process.

To date, we have moved them onto a Content Management Platform and developed their iPhone optimized donation page.  Most importantly, I am happy that I have connected Mano a Mano with David Hussman and a number of other volunteers in the Twin Cities that are helping out on a regular basis.  Wayne Simacek showed up for an event that Jeff Patton and Ed Kraay were holding to help Mano a Mano define their web strategy and ended up staying on as a volunteer member of their IT staff.

It is that kind of leverage that I hope to bring by connecting the two communities.

“What do you have in store for us at the Agile2010 conference?”

For the Agile2010 Conference, I am working again with the UX stage to do an Extreme Makeover for the Mano a Mano web presence.  We hope to be able to work on their information architecture and site design to improve the impact of the message that Mano a Mano is putting out. We are looking for volunteers to come by the LiveAid lab and help with the effort (hint, hint).

I also hope to get people interested in replicating this model for not for profits that they are passionate about.

You can do this too

To end this post, I want to thank Bob for the example he sets for all of us. I also want to emphasize Bob’s call to action to get engaged locally. You can do this through your existing local Agile group. Or, you can create a new group with an express charter to give back to the community. Recently Brad Feld here in Boulder wrote about the “Boulder New Technology Meetup” event that supported over 300 people engaged with 20 local non-profits. And here at Rally, we are marching along with Bob philanthopically working to give back: supporting  Intercambrio, donating time to local non-profits (Community Food Share and Growing Gardens) and working with the Salesforce Foundation.

Jean Tabaka original post

I love design thinking and the d.school space

Thursday, July 22nd, 2010

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Original Post by Ryan Martens

I am passionate about design; if it were not for the boom-bust cycles in architecture, I would have followed that education/career path.  As a result of that passion, I got really excited when I saw HiveLive four years ago.  So excited in fact, that Rally jumped in as key first customer and based Agile Commons on HiveLive’s platform.  I even personally invested in the effort led by three Kembel brothers: John, Jeremy and Geoff.  Last year, HiveLive’s  journey took another turn as they sold to RightNow. After meeting RightNow’s David Vap and speaking with a good part of their technical team,  I would say John, the VP of Social Solutions, is right that they made a great move.

John’s design-thinking approach was front and center to HiveLive.  It came from his background at Standford’s design school and a stint at IDEO.  As I got to know John, he mentioned all the great things going on with his other brother and twin George.  George was busy creating a new version of the design school, called the Stanford d.school.   The new d.school has broadened beyond just a partnership of art and mechanical engineering to become a interdisciplinary school that brings design thinking to all majors.   As I learned more about this, I started pulling on John’s shirt to get me out there so I could go see the place and meet George.  Well last week, I participated in the first ever d.social summit for two days with 15 folks focused on the intersection of design thinking and social thinking.  Twins John and George Kembel actually facilitate in stereo.  To watch and be a part of their combined effort was like drinking from a fire hose.

videoscreenshot

The event and the people were great fun to work with and pushed my limits on the overlap of design thinking and social thinking.  Working there really made me feel strong and I found myself in a flow most of the time.  It caused me to notice that I really love the expansion of design to design thinking. But for you and your agile teams, the innovations in team room furniture was really important. Creating a culture of innovation relies on creating the right environment.  If you have read Takeuechi and Nonaka’s book on Knowledge Management, you will recognize the concept of “Ba.” Ba is the shared space that creates context for the knowledge-creating company.  (See figure 4.3 on page 102 of their book for a cool illustration of the whole concept)

The d.school is full of flexible, collaborative space of all kinds, shapes and sizes.  They are constantly trying new things there.  Built for running multiple, parallel design projects in 15 week cycles, it is empathetic to extreme users.  The space is in its sixth iteration of the space.  Scott Doorley and Dave Baggeroer worked with George over the last five years to really make this place something special.   As a result of working at the extreme of rapid collaboration, they have come up with some fantastic furniture designs that you should consider copying for your team and meeting rooms.  Unfortunately, you can’t buy this stuff – you have to build it locally.

Here is a set of stackable and highly portable white boards.

zwhiteboards

Notice the Z-shaped foot that allows them to stack and move around corners.  These ideas came from retail stores.  Also notice the red peg in the whiteboard.  This is designed to hang portable whiteboards that you can take back to your own space.   It could also hold a pad of flip-chart paper.


whiteboards

This line is where they store the student efforts.  Notice how the hanging whiteboards are stored.  It is easy to imagine collaborating in another person’s office and then bringing the whiteboard back to your office without using tons of flip chart pads.

Below is a portable wall system built with spring-loaded feet to allow you to make semi-transparent or opaque walls by lightly snapping them into place.  You can see them used above to make the line where student’s store their work.

popwalls

These cool pommel horses, pictured below, make great furniture for a team collaboration space.  You can sit, stand or work at the structures and they force you to not think in hierarchies:)

pomelhorse dschool

Finally, don’t miss the d.school’s blog and the coverage of their sugar cubes.

I hope some of these pieces of furniture compel you to try some new furniture in your space.  If you are not quite sold, you might read Tim Brown’s new book “Change by Design.” It is a great living example of the approaches that IDEO and the d.school use to create empathy, insight and desirable design in physical, virtual and social systems.

Do you have any experience applying design thinking in your agile teams?  Jared Spool’s talk at Agile 2009 was a great example of applying design thinking to software.

Ryan Martens is a tomato grower, founding board member of the Entrepreneurs Foundation of Colorado, and CTO at Rally Software Development.

Ryan Martens original post

5 Questions About Agile with Lulu’s Matt Phillips

Tuesday, July 13th, 2010

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Original Post by Ryan Martens

Matt PhillipsMatt Phillips is a Senior Project Manager who has spent the last few years helping shape the Agile development process at Lulu.com. He currently heads up the Lulu Project Management Office and has spent several months setting up Agile practices in Lulu’s India office, based in Bangalore. In advance of his executive panel discussion at Rally’s Agile Success Tour in Raleigh, NC, we sat down with Matt to ask him 5 questions about Agile.

1. How have you implemented Agile across your organization?

We’ve rolled Agile out among all of our distributed teams, which are located in Raleigh, NC, the Ukraine and India. The time zones have historically been a challenge, so we had our remote teams spend several weeks in the Raleigh office working through daily Scrums. Now, they’re essentially as included in the process as possible. We use video conferencing for daily Scrums and to schedule iteration planning. All the teams collaborate to define stories, determine velocity, and plan iterations. We use Rally to make projections, track our velocity, and get visibility into the health of our projects. The metrics have become indispensible for judging how we’re doing, making accurate projections, and delivering upon our commitments.

2. What was your #1 reason for adopting Agile development?

Lulu adopted Agile at a point where the company was very much in start-up mode. The ideas were coming at a frenetic pace and the engineering team size was poised to expand. Agile methodologies were a good fit for Lulu’s culture and environment. The concepts of short iterations and regular release cycles paired with Scrum provided a quick time-to-market period for new ideas. At the same time, by adopting Agile methodologies, Lulu gained increased insight into the development team’s progress and performance as the team grew and feature sets became more complex.

3. What has been the biggest benefit of adopting Agile?

The metrics and amazing visibility we have into development projects. This is especially important for a team that’s 9,000 miles away. We have visibility into how they’re progressing on features, what’s coming next in the roadmap, and really flushing out what the product backlog looks like and where we’re headed.  Prior to implementing Agile, it was very hard to sync-up  (because of the 9 ½ hour time difference), maintain a feedback loop and foster collaboration with teams so far away.

4. What one piece of advice would you give to new Agile teams?

My advice would be to ease into it – kind of like steering a cruise ship, not turning on a dime. Start with familiar concepts and gradually introduce Agile practices over time. We started with familiar ideas like release dates, associated task lists, estimations, and tracking criteria. Then, we used a phased approach to introduce the concepts of iterations, story points and relative sizing, velocity, and ranking. We continue to work toward more granular inputs to smoothly coordinate roles, tools and dependencies within Rally as we go along to continuously perform at higher levels and get better outputs.

5. How can you tell that Agile is successful at Lulu.com?

One of top ways I can tell that Agile is successful in our organization is that people, even outside of engineering, are speaking in story points. That tells me that Agile has really taken hold. Using story points and velocity for our release planning makes it easy to arrive at a date that everyone is comfortable with. On top of that, our track record since adopting Agile shows that we’ve been delivering on our commitments every time.






Ryan Martens original post

Using Problems and Difficulties in a Culture of Innovation

Monday, June 21st, 2010

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Original Post by Ryan Martens

This is #4 in a Series on the Culture of Innovation with guest blogger Lee Devin.

Problem or Difficulty?Do you notice a difference between problems and difficulties? A problem has a solution. When engineers solve it, the problem goes away. It’s a question raised for solution with fixes, tests, and checklist updates. In contrast, a difficulty has no solution. A difficulty wants you to sit with it, address it, not solve it. Artists know this world of the difficult very well.  No definitive fix, test, or checklist will suffice. Sitting with and playing with the difficult is simply part of the knowledge work of the artist.

For both the engineer and the artist, a difficulty is often what tangles up the solution to a problem. We see problems and difficulties all around us in the world of innovation. What’s needed to address a difficulty may not be clear at first, if ever. You may, in fact, never achieve that lovely industrial clarity. And yet, our ability to gaze unflinchingly into the face of difficulty will lead us to solve problems with greater innovation and deeper artistic mastery.

Difficulties require “AND” thinking

Difficulties are fuzzy. Improving how we address difficulties requires us to hold a large container with the word “AND” versus the word “OR.” This concept was first introduced to me in Peter Senge’s Fifth Discipline Fieldbook. I also delved into the topic in his course on Leading and Learning for Sustainability. To work with difficulties, we hold and play with a spectrum of possibilities, multiple solutions sets: this AND this AND this AND this. For the actors in a theater ensemble, AND means absorbing a variety of possibilities with the materials surrounding the play. Many innovative outcomes await based on the ensemble’s ability to hold the ambiguity of the art and embrace that sense of release.

For engineers, this might look like the following: you are solving multiple simultaneous equations for problems you see in the larger system. To be able to hold on to this container, you and the team have to feel safe “failing” with lots of little experiments. You must keep the “art of the possible” in mind. This is not an easy task for an individual, much less a group. Difficulties that accompany problems require the courage and patience to sit in a large container of ambiguity.

Consider the wicked problem example

In their book Wicked Problems, Righteous Solutions Peter DeGrace and Leslie Hulet Stahl help us delve further into problems and difficulties. Wicked problems arise out of several conditions. First, the problem domain is complex and fraught with difficulty. Then, the solution domain is similarly complex and difficult.  Finally the two overlap. That is a wicked problem. Wicked problems hold nests of difficulties. Let’s compare the wicked problem of an engineer and one of an actor.

The engineer’s work begins by reading a user story and exploring the problem sheet from the architecture council. In this assignment, the engineer must be prepared to address known and unknown difficulties on the path to a solution. The engineer recognizes that there is no one solution. How difficulties are addressed may be the key to just how innovative the resulting solution is.

This assignment is the equivalent of a script given to actors. The script is not a limit, but rather material on which to perform and interpret to create something new. There is no one solution. And so, the actors hold ambiguity as they move to the ultimate offering to their audience.  How the final play comes together may depend on the ensemble’s ability to play with and address the large realm of possibilities.

The art of the possible and innovation

Like actors, engineers and other knowledge workers need to do our homework, invite innovation and alternative solutions. We need to address difficulties not by point solutions, but by applying “AND” thinking, creating large containers of possibility. We must embrace the art of the possible. In the case of the actor, this comes in the form of rehearsal, ensemble and release that ultimately leads to the actual performance. In the case of the engineer, this work comes in the form of design spikes, set-based engineering, and tests. In both cases, experiments create space around difficulties. The art of the possible broadens the team’s or troupe’s innovative outcomes.

For such a culture of innovation, “AND” thinking is a vital function. At Rally, we apply “AND” thinking in how we address difficulties in a variety of ways. We may take a particular problem with its difficulties and spread it across a paired team of engineers. The teams work safely in an “art of the possible” mode for addressing difficulties in a way that leads to a better solution. We eventually move through the “AND” to a final solution, having addressed the difficulties in a variety of contexts. How you invite “AND” thinking and the art of the possible into your organization may include your Chief Engineer, a Product Owner, Director of System Engineering or a peer engineer all working in a new larger container.

Say “No,” to “No way!” and “Yes,” to “Imagine if…”

Within given circumstances, which are different for each team member, and a safe container for the conversation, the group can play out the implications of a solution, and discover its virtues and flaws. As with an ensemble of actors working through the possibilities of a scene, the only rule is: Never say, “No!” Swallowing that “No” can be hard! You must fight your first response to a suggestion or proposition, which is often “No, there is no way that it will work.”

Instead, the thing you must do is think, “Wait a minute. Let’s assume it will work. Let’s find out what happens when it does.” And, you’ll find out what happens when it does by behaving (thinking, talking, deciding) as if it is in place and working. If your first response is “Oh, wow, what a great idea!” the release might be, “How do I fit myself into this? What can I do personally to make it work?” The tool here is imagination.

We must find comfort in ambiguity and uncertainty. The question is: how can you create the container that allows your team to live with this difficulty and keep from jumping to try and solve it? If we create a culture friendly enough to notice accident and serendipity, we set ourselves up for the asymmetric payoffs associated with successful innovations. Our “AND” thinking and art of the possible ferret out the wicked problems and harvest collective team creativity.

Ryan Martens original post

Book Review: “Practices for Scaling Lean & Agile Development” by Craig Larman and Bas Vodde

Thursday, June 10th, 2010

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Warning: preg_replace() [function.preg-replace]: Compilation failed: unknown option bit(s) set at offset 0 in /var/www/wordpress/wp-includes/shortcodes.php on line 227

Original Post by Ed Willis

Book Cover Practices For Scaling Lean & Agile DevelopmentHere’s something obvious I’ve learned the hard way: delivering “potentially shippable product increments” each and every Sprint isn’t easy.  Essentially you’re trying to take all the disparate activities that occur throughout the waterfall process, focus them on just the little product increment’s functionality and then jam them into a teensy little Sprint.  Hard to do and definitely pretty unlikely to get accomplished right out of the chute. The authors of “Practices for Scaling Lean & Agile Development”, Craig Larman and Bas Vodde, forgive you in advance for not getting this done straight away. In fact they suggest that this is more a goal the team will approach over time than a rule they put in place on day one.

The authors propose something very simple but very insightful:

  • Sketch out all the things you need to do to get your product out the door.
  • Define “done” as that subset of those the team is currently capable of performing every Sprint.
  • Use your retrospectives to challenge the team to bring more and more of the “undone” work into each Sprint.

This has already changed the way I think about retrospectives. For other nuggets from Larman and Vodde’s book, read on.

Overall a Must-Read for Agile Development Leaders

I was blown away by “Scaling Lean & Agile Development”, as you can see from my bullish review on O’Reilly.  Some time has passed since then but I still feel that it’s one of the most important development books I’ve read.  That book alluded to the companion volume, “Practices for Scaling Lean & Agile Development”, and as you can imagine I awaited its publication eagerly.  It came out in February – I’ve worked my way through it now.   It’s most definitely a worthy successor.

The first book presents theoretical and philosophical underpinnings for agile and lean development. The second book presents a survey of practices relevant to all aspects of the process of developing software at scale, presented by two guys who bring a wealth of knowledge and experience to the table.

Continual Investment in Requirements

Larman and Vodde present practices relevant to a continual investment in requirements throughout the product development process. This is done both up-front, in seeding the product backlog, and iteratively, in refining requirements to support upcoming Sprints.

I love the emphasis they place on whole-team involvement in the initial Product Backlog development effort – even for projects with large teams.  Too often I’ve seen this be the provenance of Product Owners, working in near isolation, which does little to get the project off on a good footing.  The first the team sees of the requirements is the Product Backlog itself, having been involved in none of the  discussions and thought that went into it.

The notion of requirements areas, which was introduced in the first book, is leveraged here to help parallelize the initial requirements development work.  Concurrent sizing and value estimation workshops keep the requirements work rooted in reality.  They spend some time on the problem of bootstrapping a consistent sizing process in a large scale team. The use of cross-team estimation sessions result in the development of a canonical set of sized stories used as a basis for subsequent sizing at the team level.

In Favor of Forward-Looking Requirements Refinement

The discussion of forward-looking requirements refinement really resonated with me. I’ve found in my own practice that peeking ahead at the Product Backlog items upcoming in the next Sprint and then spending time together working through them to understand what they really mean – before we get into the Sprint planning session – goes a long way towards supporting a predictable iterative process.

It also puts the requirements elaboration just barely outside the Sprint that the work is planned for.  This separates coming to an understanding about what we want from the stress of figuring out how to fit it into a Sprint, which makes for more open and enjoyable requirements development.  The authors suggest the use of examples and Acceptance Test Driven Development (ATTD) to more precisely capture the intended behaviors of the stories in a way that realizes both conversation and confirmation of the “three Cs” . Smart.

TArm wrestlinghe authors show how traditional approaches to project scoping and commitment (where separate product management and development organizations act essentially as competitors) are very much analogous to the contract negotiation that the Agile Manifesto cautions us against.  I’m surprised to admit this never occurred to me – I always read that part of the manifesto pretty literally. But it’s inarguably true that the wrangling between these two groups over project scope and timelines that happens in many organizations is a form of contract negotiation, and the waste it drives can be startling.

The arm wrestling of the product management “market ask” captured in a Market Requirements Document followed by the team’s “development response” carefully defined in a Product Requirements Document is a case in point.  Weeks and months can go by during this ritual.  What are the development teams doing during this time?  Not at lot, in my experience.  Does development really “win” if they manage to push out the end date or reduce scope?  Does product management really “win” if they manage to squeeze in extra features or pull in the release date?  I’ve seen how the empowerment of the Product Owner and the establishment of the Product Backlog as the single high-level requirements and release scoping artifact helped to prevent some of these painful dysfunctions but I’ve never thought of them in terms of an imbalance of contract negotiation over customer collaboration.

Creating “Desire Lines” in Design

Larman and Vodde strongly advocate wikis as the preferred basis for the technical documentation the team develops.  They suggest a page for the overall product and pages for each Sprint. That worked for my teams as well, although there was always a certain (healthy) tension regarding what was appropriate for Sprint documentation and what should be living documentation at the product level.

A stone walkway winding its way through a tranquil gardenThey present the compelling idea of “desire lines”, which, in landscaping, refer to paths that develop naturally, as people use a given space.  Rather than guessing how people would use the area, they are observed using it and then the landscaping is designed around their actual usage.  Similarly in design, rather than trying to guess what the needs are, let them emerge and then refactor to support the emerging design tensions.  A lovely analogy, I thought, and one that will stay with me.

They suggest both a priori design in collaborative design workshops and design after the fact in System Architecture Documentation (SAD) workshops.  I like the acceptance that both approaches are going to be useful. The former stresses the need for team contribution to the design as the Product Backlog items are being developed, while the latter recognizes that team needs for technical documentation will emerge over time and so setting time aside to fine tune design documentation is both warranted and healthy.

The authors also address the question of whether and when to rewrite code – like Joel Spolsky, I personally favor refactoring to improve legacy code rather then re-engineering.  The authors present a compelling and complementary argument for refactoring and incremental improvement based on the value of instilling a notion of continual (rather than punctuated) improvement in the development teams.  They stress that the real problem isn’t the legacy code you’ve got but rather the legacy code you continue to write.  Encouraging the team to have a mindset of each check-in leaving the code base better than it was before – fixing the broken windows and taking out the trash – is a better solution to the problem of poor code quality than is carving off large sections of time for exclusively improvement-oriented work.

Acceptance Test Driven Development

The book’s worth it just for this material alone.  Larman and Vodde present a wonderful analysis of ATDD and characterize its place in the context of Scrum, including tying it into iterative requirements refinement, the Definition of Done and the Sprint Review.  I’d seen teams go in this direction driven largely by the desire to better engage testers in their teams throughout the Sprint and avoid “scrummerfall.” The authors take this further to show how ATDD, in which acceptance tests are defined and automated in advance of the development of the code that will pass those tests, does for teams in an iteration what Test Driven Development (TDD) does for individual developers in ten minutes.

They stress the need for the test automation to be a distributed responsibility shared by the whole team rather than one assigned to a specialist team.  I couldn’t agree more.  I’ve seen many attempts to establish test automation through the creation of a group apart from development and I can’t say that I’d call any of them particularly successful – at least not in the broad and encompassing sense that Larman and Vodde are envisioning in this book.

Continuous Integration at Scale

IntegrationI was particularly glad to see treatment of Continuous Integration (CI) at scale. I’ve seen groups start with vanilla CI as it is described in the Extreme Programming literature and do well with it initially but then fail as their groups grew larger.

Essentially, Larman and Vodde propose a nested set of continuous integration builds, each larger one subsuming sets of smaller ones within it and each build defined for a particular concern.  Examples of these concerns include the verification of specific components and subsystems but also particular kinds of testing – including things like performance and stability testing.  One key aspect of this approach is that, at each level, you’re trading off the immediacy of feedback to the developer against the likelihood of the developer’s submission affecting quality at that level and the expense of the tests.

The Elusive Definition of Done

As noted earlier, Larman and Vodde,  suggest defining “done” as that subset of the work needed to release the product the team is currently capable of performing each and every Sprint – then use your retrospectives to challenge the team to bring more and more of the “undone” work into each Sprint.  The authors point out that there are really only two ways to extend the Definition of Done:  increase the cross-functionality of the team or increase the degree of automation the team uses.

In the meantime, however, while the Definition of Done leaves some work undone, Larman and Vodde suggest meeting that problem honestly, by doing things like defining an undone work team and pushing undone work onto the Product Backlog.  By being explicit about where the team currently stands against the goal of delivering potentially shippable product increments, this undone work can be better managed and the team’s insights can be directed to the problem of expanding that definition of done to get them closer to the goal.

For the Bookshelf of any Agile Team Member

The book isn’t without its faults.  It’s certainly long enough and some sections can be tedious (there’s a fifteen or so page section where different scenarios for story splitting are laboriously addressed – I get that this common complaint about stories needs to be put to rest but this feels like killing me with kindness :)).  The book’s organization lends itself more to use as a reference than as something you’d read cover to cover.   There are many repetitive sections that allow each chapter to stand on its own but are a bit hard to get through when you read it straight through.  But these are really just quibbles.  In all, “Practices for Scaling Lean  & Agile Development” is, just as its companion volume before it was, a tremendous book that belongs on the bookshelf of any agile coach, manager or team member.

I’d like to thank Anne Greenhaw and Selaine Henriksen for their help in developing this post.  Thanks also to Ryan Martens for inviting me to post here.

About the Author: Ed Willis has been a ScrumMaster, Product Owner, Scrum coach and trainer.  He is currently a developer in the telecommunications industry.

Ed Willis original post